आरोग्यं परमं भाग्यं स्वास्थ्यं सर्वार्थसाधनम् ।

Privacy Policy

Vedas Ayurveda respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how VedasAyurveda (“Vedas Ayurveda”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you:

  • Visit www.vedasayurveda.com;

  • Create an account or place an order;

  • Contact us through email, telephone, WhatsApp or social media;

  • Subscribe to our marketing communications; or

  • Otherwise interact with us.

By using our website or voluntarily providing your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

Depending on how you interact with us, we may collect the following information:

Personal and contact information

  • Full name;

  • Email address;

  • Telephone or WhatsApp number;

  • Billing and delivery address; and

  • Account login information, if account registration is available.

Order and transaction information

  • Products ordered;

  • Order number;

  • Purchase date and value;

  • Payment status;

  • Delivery and tracking details;

  • Return, refund or replacement information; and

  • Previous communications relating to an order.

Payment information

Payments may be processed by authorised third-party payment gateways.

We do not ordinarily receive or store complete card numbers, CVV details, UPI PINs, banking passwords or other payment authentication credentials. We may receive limited transaction information, such as payment status, transaction reference number and payment method.

Communications

We may collect information contained in:

  • Customer-support requests;

  • Emails and WhatsApp messages;

  • Telephone enquiries;

  • Product questions;

  • Reviews, feedback and testimonials;

  • Complaints; and

  • Social-media interactions.

Website and device information

When you use our website, certain information may be collected automatically, including:

  • IP address;

  • Browser and device type;

  • Operating system;

  • Pages viewed;

  • Date and time of access;

  • Referring website;

  • Approximate location based on IP address; and

  • Website activity and performance information.

Marketing preferences

We may record whether you have agreed to receive:

  • Promotional emails;

  • WhatsApp updates;

  • SMS messages;

  • Product announcements; or

  • Special offers.

2. Health-related information

Customers sometimes voluntarily provide information about allergies, medical conditions, medicines or wellness concerns while asking about a product.

Please provide only information reasonably necessary for your enquiry. Our website and customer-support channels are not intended for storing medical records or providing medical diagnosis.

If you voluntarily provide health-related information, we will use it only to respond to your enquiry, protect your safety, maintain an appropriate complaint record or comply with applicable law.

Website and customer-support information should not be considered a substitute for advice from a qualified healthcare professional.

3. How we collect information

We may collect personal information:

  • Directly from you when you place an order, create an account or complete a form;

  • When you contact us through email, WhatsApp, telephone or social media;

  • Automatically through cookies and similar website technologies;

  • From payment gateways after a payment attempt;

  • From courier and delivery partners;

  • From advertising or analytics providers, where permitted; and

  • From publicly available sources or social-media platforms when you interact with our official pages.

4. How we use your information

We may use personal information to:

  • Process, confirm and deliver orders;

  • Collect and verify payments;

  • Send order confirmations, invoices and delivery updates;

  • Manage cancellations, replacements, returns and refunds;

  • Respond to questions, complaints and customer-support requests;

  • Maintain and secure customer accounts;

  • Prevent fraud, misuse and unauthorised transactions;

  • Improve our products, website and customer experience;

  • Analyse website traffic and performance;

  • Request genuine product feedback;

  • Send promotional communications where you have consented;

  • Maintain tax, accounting and business records;

  • Establish or defend legal claims;

  • Comply with regulatory and legal requirements; and

  • Protect the rights, safety and property of customers, Vedas Ayurveda and others.

We will process personal information for a clear and lawful purpose and limit its use to what is reasonably necessary for that purpose.

5. Consent

Where processing is based on your consent, your consent should be free, specific, informed and given through a clear affirmative action.

You may withdraw your consent by:

  • Using the unsubscribe option in an email;

  • Replying “STOP” or following the opt-out instructions in a promotional message;

  • Adjusting available account or cookie settings; or

  • Contacting us at info@vedasayurveda.com.

Withdrawal will not affect processing that took place before your consent was withdrawn. It may prevent us from providing a service where the relevant information is necessary—for example, we need a delivery address to complete an order.

Information required to complete an existing order, comply with law or resolve a dispute may continue to be processed even after marketing or another optional consent is withdrawn.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning;

  • Remember items in your shopping cart;

  • Maintain secure login sessions;

  • Remember preferences;

  • Understand website performance;

  • Measure traffic and engagement;

  • Prevent fraud; and

  • Support advertising, where you have provided any consent required by law.

Some cookies are necessary for the website to work. Optional analytics or advertising cookies should be used according to the choices available through our cookie notice or settings.

You can control cookies through your browser. Blocking necessary cookies may affect checkout, account access or other website features.

7. Marketing communications

We may send promotional emails, WhatsApp messages or SMS communications only where permitted and based on the preferences or consent you have provided.

You can opt out at any time. Even after opting out of marketing, you may continue to receive essential communications relating to orders, payments, deliveries, security or customer service.

We do not sell or rent personal information to third parties for their independent marketing.

8. How we share information

We may share limited personal information with trusted parties where reasonably necessary, including:

Service providers

  • Website hosting and technical-support providers;

  • Payment gateways and banking partners;

  • Courier, logistics and delivery companies;

  • Email, SMS and WhatsApp communication providers;

  • Customer-support systems;

  • Analytics and security providers; and

  • Accountants, auditors, insurers and professional advisers.

These parties should receive only the information needed to perform their services.

Legal and regulatory authorities

We may disclose information when required to:

  • Comply with applicable law or a lawful government request;

  • Respond to a court, tribunal or regulatory authority;

  • Investigate fraud, cyber incidents or unlawful activity;

  • Protect the rights or safety of customers or others; or

  • Establish, exercise or defend a legal claim.

Business changes

If our business is reorganised, merged, transferred or sold, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.

9. Payment processing

Online payments are processed by respective payment-gateway provider or other payment methods displayed during checkout.

Payment providers process financial information under their own privacy policies and security standards. We encourage you to review the applicable payment provider’s privacy policy.

We retain only the transaction information reasonably necessary for order confirmation, refunds, accounting, fraud prevention and legal compliance.

10. Delivery partners

We may share your name, delivery address, telephone number and order-related information with courier or logistics providers for:

  • Shipment processing;

  • Delivery coordination;

  • Address verification;

  • Delivery updates;

  • Proof of delivery; and

  • Return collection.

Delivery partners may contact you directly for these purposes.

11. Data retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected;

  • Maintain order and customer-service records;

  • Meet tax, accounting and regulatory requirements;

  • Resolve complaints or disputes;

  • Prevent fraud; and

  • Establish or defend legal claims.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required by applicable law.

12. Data security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:

  • Unauthorised access;

  • Accidental loss;

  • Misuse;

  • Alteration;

  • Disclosure; and

  • Destruction.

However, no website, online transmission or storage system can be guaranteed to be completely secure. You should protect your passwords, payment credentials and devices and notify us promptly if you suspect unauthorised activity.

If a personal-data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

13. Children’s privacy

Our website is not intended for independent use by children under 18 years of age, and children should not place orders without the involvement of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children. If you believe that a child has provided personal information without appropriate parental involvement, please contact us so that we can review and, where appropriate, delete it.

14. International processing

Some service providers may store or process information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate safeguards are used.

15. Your privacy rights

Subject to applicable law, you may have the right to:

  • Obtain information about the personal data we process about you;

  • Request correction of inaccurate information;

  • Request completion or updating of personal information;

  • Request deletion of information that is no longer necessary;

  • Withdraw consent where processing is based on consent;

  • Opt out of promotional communications;

  • Raise a grievance regarding our handling of your information; and

  • Nominate another person to exercise applicable rights in the event of your death or incapacity.

To submit a request, contact info@vedasayurveda.com. We may ask for reasonable information to verify your identity before acting on a request.

Certain information may be retained where required for legal compliance, fraud prevention, dispute resolution or the establishment or defence of legal claims.

16. Your responsibilities

When providing personal information, you should:

  • Provide accurate and authentic information;

  • Avoid impersonating another person;

  • Keep your contact and account details updated;

  • Protect your login credentials; and

  • Avoid providing unnecessary sensitive or confidential information.

If you provide another person’s information—for example, when sending an order as a gift—you confirm that you are authorised to provide that information for the relevant purpose.

17. Third-party links

Our website may contain links to payment providers, courier services, social-media platforms or other third-party websites.

We do not control their privacy practices and are not responsible for how independent third parties collect or use information. Please review their privacy policies before providing personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers or applicable law.

The updated policy will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website, email or another appropriate method.