आरोग्यं परमं भाग्यं स्वास्थ्यं सर्वार्थसाधनम् ।

Cancellation, Return and Refund Policy

This Policy applies to products purchased directly from vedasayurveda.com trading as “Vedas Ayurveda”.

As our natural herbs and Ayurvedic wellness products are consumable and hygiene-sensitive, returns are accepted only under the conditions below.

1. Order cancellation

Orders may be cancelled before packing or dispatch by contacting us at info@vedasayurveda.com

Orders cannot ordinarily be cancelled after dispatch. If Vedas Ayurveda cancels a prepaid order due to unavailability, payment failure, incorrect information or another valid reason, the full amount paid will be refunded.

2. Eligible returns and replacements

You may request a return, replacement or refund if the product received is:

  • Damaged or leaking;

  • Incorrect or incomplete;

  • Expired at the time of delivery;

  • Delivered with a broken or tampered seal;

Damage, leakage, tampering, missing items or incorrect products should be reported within 24 hours of delivery.

These periods do not restrict any rights available under applicable Indian consumer law.

3. Non-returnable products

A product will ordinarily not be accepted for return if:

  • It has been opened or used without any defect or safety concern;

  • The customer changed their mind or ordered the wrong product;

  • It was damaged through improper use or storage;

  • The label, seal or packaging was removed by the customer;

  • The request relates only to personal taste, aroma, colour or texture preference; or

  • The customer did not experience the expected wellness results.

Natural herbs may reasonably vary in colour, taste, aroma, texture or consistency between batches. Such variations are not defects unless the product is unsafe, contaminated or materially different from its description.

An opened product may still qualify for a remedy if it is defective, contaminated, tampered with or unsafe.

4. How to submit a request

Contact us at info@vedasayurveda.com and provide:

  • Your name and order number;

  • Product name and delivery date;

  • A description of the issue;

  • Photographs of the parcel, shipping label and affected product; and

  • An unboxing video, where available.

Please retain the product and its original packaging until the request has been reviewed.

Photographs and video help us verify the issue but do not limit any statutory consumer right.

5. Verification and return

We may review courier records, photographs, batch details or the returned product before approving a request.

If a return is required, we will provide collection or shipping instructions. Do not send a product without prior return authorisation.

Vedas Ayurveda will bear reasonable return-shipping costs when the product is damaged, defective, expired, incorrect or affected by our error.

6. Refund

After verification, we may offer:

  • A refund to the original payment method; or

  • Another mutually agreed resolution.

If the product is unavailable for replacement, an eligible refund will be offered.

Approved refunds will generally be initiated within 5–7 business days. Banks and payment providers may require additional time to credit the amount.

7. Refund amount

For an eligible return caused by damage, defect, incorrect delivery or our error, the refund will include the amount paid for the affected product and applicable standard shipping charges.

Discounted products will be refunded at the amount actually paid.

If an order is returned because the customer provided an incorrect address, refused delivery without an eligible reason or could not be contacted after repeated attempts, actual courier charges may be deducted where legally permitted.

8. Adverse reactions

If you experience an unexpected reaction, stop using the product and seek advice from a qualified healthcare professional where appropriate.

Contact us with the product name, batch number and details of the concern. We will review whether the issue relates to a product defect, contamination or individual sensitivity.

9. Third-party purchases

This Policy applies only to products purchased directly from our official website.

Products purchased through a marketplace or another retailer must ordinarily be returned through the original seller, subject to applicable consumer law.