आरोग्यं परमं भाग्यं स्वास्थ्यं सर्वार्थसाधनम् ।

Shipping and Delivery Policy

This Shipping and Delivery Policy explains how orders placed through vedasayurveda.com are trading as “VedasAyurveda”.

1. Delivery locations

We currently deliver orders within India to serviceable postal codes.

Delivery availability is determined by our courier partners. Some remote or restricted locations may not be serviceable, even if an order is initially accepted.

If we cannot deliver to your location, we will contact you and cancel or refund the affected order, as appropriate.

2. Order processing

Orders are generally processed within 1–2 business days after payment confirmation.

Orders placed on Sundays, public holidays or outside working hours will ordinarily be processed on the next business day.

Processing may take longer during:

  • Festivals and public holidays;

  • Promotional sales;

  • Periods of unusually high order volume;

  • Product launches;

  • Stock verification; or

  • Events outside our reasonable control.

You will be informed if a significant delay affects your order.

3. Estimated delivery time

After dispatch, orders are generally delivered within:

  • Metro and major cities: 3–5 business days;

  • Other serviceable locations: 5–8 business days; and

  • Remote locations: 7–12 business days.

These are estimated delivery periods and not guaranteed delivery dates. Delivery time begins from the date of dispatch, not the date on which the order is placed.

4. Shipping charges

Applicable shipping charges will be displayed during checkout before the order is confirmed.

Free-shipping offers, where available, will be subject to the conditions displayed on the website. Shipping charges may vary depending on the delivery location, order value, package weight and selected delivery method.

5. Order confirmation and tracking

After placing an order, you will receive confirmation through email, SMS or WhatsApp, using the contact details provided during checkout.

Once the order is dispatched, available tracking information will be shared with you. Tracking updates are provided by the courier company and may take up to 24 hours to appear after dispatch.

If tracking information is unavailable or has not changed for an unusual period, contact us at info@vedasayurveda.com

6. Delivery address and contact information

Customers are responsible for providing a complete and accurate:

  • Recipient name;

  • Delivery address;

  • Landmark, where necessary;

  • Postal code;

  • Telephone number; and

  • Email address.

Please review this information carefully before confirming an order.

If you notice an error, contact us immediately. We may not be able to change an address after the order has been packed or dispatched.

Vedas Ayurveda will not be responsible for delays or failed deliveries resulting from incomplete or incorrect information provided by the customer. If the parcel is returned for this reason, actual re-dispatch charges may apply and will be communicated before the parcel is sent again.

7. Delivery attempts

Our courier partner may contact you by telephone or SMS to coordinate delivery.

If delivery cannot be completed because the recipient is unavailable, the courier may make another attempt according to its operating policy.

An order may be returned to us when:

  • Multiple delivery attempts are unsuccessful;

  • The customer cannot be contacted;

  • The customer refuses the parcel without an accepted cancellation;

  • The address is incorrect or incomplete; or

  • Cash-on-delivery payment is not available at the time of delivery.

If a prepaid parcel is returned, any refund or re-dispatch will be handled according to our Cancellation, Return and Refund Policy.

8. Cash on delivery

There is no option for Cash on delivery as of now.

9. Delayed delivery

Delivery may be delayed because of:

  • Severe weather or natural disasters;

  • Transport or courier disruption;

  • Public holidays or regional restrictions;

  • Strikes or civil disturbance;

  • Government orders;

  • Incorrect address or contact information;

  • Remote delivery locations;

  • Security checks; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to assist with delayed shipments. However, delays caused solely by circumstances outside our control do not automatically entitle an order to cancellation after dispatch, except where required under applicable consumer law or our Refund Policy.

10. Damaged, leaking or tampered parcels

Please inspect the outer package at the time of delivery.

If a package appears visibly opened, severely damaged or tampered with, you may refuse delivery and contact us immediately.

If damage or tampering is discovered after accepting the parcel, contact us within 24 hours of delivery at info@vedasayurveda.com.

Please provide:

  • Your order number;

  • Photographs of the outer packaging;

  • Photographs of the shipping label;

  • Photographs of the damaged, leaking or incorrect product; and

  • An unboxing video, where available.

Photographs or video help us investigate the matter with the courier but do not limit any statutory consumer right.

Do not consume a product if its seal is broken, its packaging appears tampered with or there is reason to doubt its safety.

11. Missing or incorrect products

If your order contains a missing or incorrect product, notify us within 24 hours within delivery.

Provide your order number and clear photographs of the package and products received. After verification, we will arrange an appropriate replacement, refund or other resolution according to our Cancellation, Return and Refund Policy.

12. Lost shipments

A shipment may be treated as lost if confirmed as lost by the courier company or if it remains undelivered beyond a reasonable investigation period.

If a prepaid shipment is confirmed as lost, we will offer a replacement or refund, subject to product availability and your preference.

13. Delivery confirmation

A delivery recorded by the courier as completed at the address provided by the customer will ordinarily be treated as successful delivery.

If tracking shows “delivered” but you have not received the parcel, contact us within 24 hours. We will raise an investigation with the courier partner.

Courier investigations may require several business days to complete.

14. Product storage after delivery

Natural herbs and Ayurvedic wellness products should be stored according to the instructions printed on their labels.

After delivery:

  • Keep products in a cool and dry place;

  • Protect them from direct sunlight and excessive heat;

  • Ensure containers are properly closed; and

  • Keep them out of the reach of children.

Vedas Ayurveda is not responsible for deterioration caused by improper storage, contamination or handling after successful delivery.

15. Order cancellation after dispatch

An order cannot ordinarily be cancelled after dispatch.

If you no longer wish to receive an order that has already been dispatched, contact us before refusing the parcel. Any refund, return-shipping charge or deduction will be handled according to our Cancellation, Return and Refund Policy and applicable consumer law.

16. Returns and refunds

Shipping concerns involving cancellation, return, replacement or refund are also governed by our Cancellation, Return and Refund Policy.

Nothing in this Policy limits the rights or remedies available to consumers under applicable Indian law.

17. Contact us

For shipping or delivery assistance, contact: info@vedasayurveda.com